REFUND, RESEND AND RETURNS POLICY

This refund policy is to be used as a resource by users who work with BACHAO.PK (“BACHAO”).

Please review the following policies carefully.

ALL DISPUTES SHALL BE OPENED ON BACHAO. OTHERWISE, BACHAO WILL BLOCK YOUR ACCOUNT PERMANENTLY. ALL DISPUTES WILL BE OPEN ONCE THE PRODUCT HAS BEEN RETURNED TO BACHAO WAREHOUSE.

BACHAO offers a quicker dispute solution and will appreciate it a lot if you provide:

  1. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
  2. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
  3. The products need to be returned to BACHAO if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, BACHAO will make a refund, resend, or accept the return for any of the following cases:

 

  1. Orders Not Received
  2. Products Damaged
  3. Incorrect or Missing Products
  4. Orders Cancellation

 

IMPORTANT INTERPRETATION

  1. Deadline of Opening Dispute
  2. Force Majeure
  3. Destination Limits
  4. Check-Warranty
  5. Service Products
  6. Unacceptable Disputes

 

BACHAO always try to offer the best service. If you have any other questions, please feel free to CONTACT us.

 

  1. ORDERS NOT RECEIVED

BACHAO will not deal with the refund or resend if the tracking information shows the order is delivered.

 

  1. If you or your clients do not receive the package, a non-delivery certification issued by the local courier companywith an official seal is necessary.
  2. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
  3. a) Incorrect/insufficient address.
  4. b) No such number.
  5. c) Unknown recipient.
  6. d) Refused.
  7. e) Do not pick up in time.
  8. f) No safe delivery location.
  9. e) Uncleared customs.
  10. f) Others.

 

Notes:

  1. The local courier company will deliver 1-3 times according to the actual situation. There may be extra cost charged to you or to your client for these extra deliveries if costed to BACHAO. If it is still unclaimed during the delivery period, it will be returned to the local courier company for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, or to our warehouse. During the return, BACHAO takes no responsibility if products have been lost.
  2. BACHAO cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

 

  1. PRODUCTS DAMAGED

BACHAO offers a full refund or a replacement if packages arrived are badly damaged.

 

BACHAO offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

 

Notes:

  1. For fragile products, if insured, a refund is highly recommended.
  2. For damaged packing boxes, BACHAO cannotoffer any refunds or other after-sale services due to the long-distant international delivery.
  3. For ordinary products, you or your clientsshall complain or open a dispute with you within 5 days after packages are delivered.
  4. For electronic products, you or your clientsshall complain or open a dispute to you within 10 days after packages are delivered.

 

  1. INCORRECT OR MISSING PRODUCTS

BACHAO has a strict quality control process before products are dispatched. BACHAO will deal with incorrect or missing products as follows:

 

  1. For incorrect products, BACHAO offers a full refund or replacement.
  2. For products with wrong color, size which doesn’t affect product function, etc., BACHAO offers a refund or resend if you provide a screenshot of you or your clients’ complaint including name, content and date.
  3. For parts missing which doesn’t affect product function, BACHAO may refund partially or resend the missing part; for parts missing which affect product function, BACHAO will resend the product only.
  4. For accessories, BACHAO will resend the accessories.

 

Notes:

For size problem, BACHAO will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

 

  1. ORDERS CANCELLATION
  2. After payment, orders cannot be canceled as the payment is with the payment processor company.

 

IMPORTANT INTERPRETATION

 

  1. DEADLINE OF OPENING DISPUTES

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

 

Notes:

  1. For bulk purchase orders, the close date usually is around 30 days.
  2. Dispute will be closed automatically if the order has been closed and you have not responded for seven consecutive days.

 

  1. FORCE MAJEURE

BACHAO takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, pandemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, BACHAO will notify you by BACHAO Chat, Skype, Email, Line, WhatsApp etc.

 

  1. DESTINATION LIMITS

Due to limited international transportation, BACHAO will not accept any disputes when your orders are shipped to the following countries:

 

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

 

  1. CHECK-WARRANTY

A 7-day check warranty would be provided to the customer. All the items, BACHAO presents to its customers go through the process of third party inspection, even then BACHAO provides a 7 day check warranty for the satisfaction of its customer.

 

  1. SERVICE PRODUCTS

Service products apply to the following interpretation.

  1. Any disputes arising from products damaged or shipping delayed, BACHAO may not refund the product cost.
  2. Any disputes arising from bad quality, BACHAO may not accept as the supplier is not BACHAO.
  3. For service products without BACHAO’s quality checking inspection, BACHAO may not accept the disputes.

 

  1. UNACCEPTABLE DISPUTES

BACHAO shall not accept any unreasonable disputes, including but not limited to:

  1. Products smell unusual.
  2. The buyer ordered the wrong items or SKU.
  3. The shipping address was provided incorrectly.
  4. Product difference was negotiated in advance.
  5. The buyer does not like it.
  6. The product description is not real.
  7. Tracking information deleted by logistics companies or local post offices.

BACHAO always try to offer the best service. If you have any other questions, please feel free to CONTACT us.

 

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